Normal Web Site Usage
When you visit Skyway’s Site you do so anonymously. During normal Site usage, we do not collect or store personally identifiable information such as name, mailing address, email address, phone number, or social security number.
Why and When We Collect Personal Information
Visitors to our Site provide personally identifying information only when using one or more of the following services:
Requests for additional information
Payment of missed tolls
What We Do with Personal Information Provided by You
The information provided by the customer is collected and stored for the purpose of responding to your request. Skyway may employ third-party companies to perform services or functions on our behalf. These companies may require access to personal information in order to perform their functions, but may not use it for other purposes. Skyway will retain the data collected only as long as it is useful or necessary. Payment information provided by you is encrypted until payment has been processed and is subsequently deleted.
Skyway administers and operates the www.chicagoskyway.org website from the United States and processes or stores your information in our U.S. databases. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law.
Audio and Video Surveillance
For the safety of our customers and employees, vehicle assistance, employee performance monitoring, property security, incident reporting, claim processing, toll payment verification/collection, customer service support and training, and other reasons, SCC engages in audio and video surveillance on its toll road. Surveillance locations include: toll booths, customer service intercoms, the control tower, the tower office, and the road itself. Surveillance recordings are maintained according to SCC’s record management policy. By driving the Skyway, you acknowledge and consent to these practices.
SCC analyzes our Site logs to continually improve the value of the materials available on our Site. Our Site logs are not personally identifiable. When a visitor requests a page from our Site, our web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Site. We use this information to examine our traffic in aggregate and we do not collect and evaluate this information for specific individuals. Our web servers do not automatically record email addresses of the visitors.
This Site contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.