Increased SMS/Text Attacks

Scam text messages targeting toll road users are increasing!

The Federal Bureau of Investigation (FBI) recently issued a PSA warning the public about growing fraudulent SMS/Text scamming toll road users. Unknowingly, toll road users could be persuaded into giving away credit card information and other sensitive data.

These messages typically claim the driver or recipient has an unpaid toll bill and provide a link for recipients to visit. See an example message below:

(State Toll Service Name): We’ve noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit https://myturnpiketollservices.com to settle your balance.

You will never receive a text message from the Chicago Skyway on your balance or a charge to your transponder. And to combat any other misinformation, the Chicago Skyway is taking the necessary steps to protect customers. Travelers that have received fraudulent texts should:

• File a complaint with the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov. In your complaint, share:
  • The website listed within the text.
  • The phone number from where the text originated.
• Delete any smishing texts received.
• Contact the Chicago Skyway customer service at 773-356-5543.
• Check your account using the tollway’s legitimate website.
• Dispute any unfamiliar charges and take efforts to secure financial accounts if you have clicked a link or provided personal information.

Chicago Skyway is committed to preserving customer data privacy and information. Customers using an I-Pass or E-ZPass transponder should check their account to ensure that all transactions and charges are accurate.

For more information on tolls, payment methods accepted by Chicago Skyway, and the E-ZPass system, see https://www.chicagoskyway.org/toll-information/.